Shipping policy
At Legacy, we understand the importance of a smooth and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place an order to the moment it arrives at their doorstep.
Our shipping policy is designed to ensure that your order is processed and delivered in a timely manner, while also prioritizing the safety and security of your package. Here's what you need to know:
Processing Time: Once you place an order, our team works diligently to process and prepare it for shipment. On average, it takes us 1-2 business days to process an order. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods: We offer a variety of shipping methods to cater to your needs. These include standard shipping, expedited shipping, and international shipping. You can select your preferred shipping method at checkout.
Shipping Costs: The cost of shipping will depend on the weight of your package, the shipping method selected, and your location. We strive to provide competitive shipping rates and offer free shipping on orders over a certain amount. The exact shipping cost will be calculated and displayed at checkout.
Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and estimate its arrival date. Please note that tracking information may take up to 24 hours to update.
Delivery Time: The delivery time will vary depending on the shipping method selected and your location. Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available for faster delivery. International shipping times may vary due to customs clearance procedures.
Shipping Restrictions: While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If you encounter any issues during the checkout process, please contact our customer support team for assistance.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please reach out to our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
At Legacy, we value your satisfaction and aim to provide a seamless shipping experience. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We're here to assist you every step of the way.